Frequently Asked Questions

Standard economy shipping is $15 on most orders up to a subtotal of $250. Shipping is calculated at 6% of your cart subtotal for most orders over $250 (this will be clearly displayed during the checkout process).

Some items, such as linear fluorescent and LED tubes, liquids, and many UV products are excluded from the shipping rates shown above and are calculated at the time of checkout.

If you’ve been issued a coupon code for our website, you can enter the code in the shopping cart. To get to your cart, click on the shipping cart icon at the top of your screen and then click on the “View and edit cart” link.

Once you’re in the cart, paste or type the code into the coupon code box and click on "Apply Coupon."

Several states adopted regulations that mandate certain standards for lighting products. As manufacturers notify us of products that are not compliant with these standards, we mark them as not for sale in their respective states. We're doing our best to keep up with the these updates and to include recommended replacements as quickly as possible.

If you are interested in purchasing products that can be sold in a specific state, we have a catalog search filter to make this easier:

You can also click this link to view only products available in California.

If you're having trouble finding a replacement product that is available for specific states, please don't hesitate to call us at 833-316-0968.

For the first 30 days, beginning on the date of the invoice, Regency will refund your purchase price on returned products. After 30 days, please contact us and we’ll work with you to find what you need. Returned items are only accepted if they are in the original packaging, brand new condition, and include the purchase receipt.

In some cases, we may ship partial orders as items become available (See information on backorders below), and you will receive shipping updates as your order is processed. If your order status shows that all of your items have been shipped and your order is still incomplete, please contact us. Please include your order number and a short description of the issue with your order

If any items in a shipment arrive broken, we’d be happy to review these with you to make sure you receive the proper support. Please contact us with your order number and which items were broken.

Please contact us and include your order number and a short description of the issue with your order. We’ll try and get you the correct item as quickly as possible.

If you need to return an item, please contact us online or call us at (833) 316-0968. Our team will be happy to give you all of the details and steps you’ll need for shipping a returned item.

If you are able to contact us by 4pm on the day you place the order, we’re happy to cancel all or part of your order. If your order is backordered or not shipping for two or more business days, please contact us, and we will do everything we can to accommodate your request. If you no longer need an item in your order please follow the process above to return it.

It takes about 5-7 business days to process a credit back to a credit card.

If you order more than $2,000 per year, you may qualify for a business account with Regency Supply. As a business, you gain access to exclusive pricing and tools to help manage your account as you grow. Whether you’re a single office building or an account with many locations, we’re here to serve you.

Business accounts can apply for credit with Regency that can be used when ordering online. Download our credit application here and send the completed form to credit@regencysupply.com.

At this time, we can only accommodate orders inside the United States.

Yes! For those instances when you need lighting products ASAP, overnight shipping is offered during the checkout process based on the items ordered.

Feel free to send us a message or call us at (833) 316-0968. We’re open Monday through Friday from 5:00 am to 5:00 pm PST.

Business accounts can email their State Tax Exemption Certificate to billing@regencysupply.com. Once reviewed, this will be applied to all transactions placed on the business account.

Please Note: The temporary hold is the amount we authorize to ensure there are funds to complete your purchase. This isn’t a charge. Once your order is shipped, you’ll only be charged for the final total. Your bank should remove the temporary hold within 5 business days.

Non-stocking items eligible for a return may be subject to a restocking fee. All credit for returns is subject to condition of merchandise/packaging and manufacturer return policy.

Purchaser assigns the rights to offer any electrical demand savings achieved through this purchase into the regionally relevant Capacity Market to Regency Enterprises, Inc.